Refund Policy
Last updated: 14 September 2026
1. Monthly Plans
Individual Student, Parent, and Teacher subscriptions renew automatically each month and may be cancelled at any time from your profile settings — no need to contact support. No refund is provided for the current billing period. Access continues until the end of the already-paid period, after which your account moves to the free plan and no further charge is made.
School plans are managed separately by your school administrator — contact your school or support@techmandalae.com for changes to a school subscription.
2. Annual Plans
Annual subscriptions cancelled within 7 days of purchase are eligible for a full refund. After 7 days, no refund is provided but access continues until the end of the annual period.
To cancel an annual plan within the 7-day window, contact us immediately at support@techmandalae.com
3. Exceptions — Full Refund Guaranteed
Regardless of the plan or billing period, you are entitled to a full refund in the following cases:
Technical Issues
Platform inaccessibility for more than 48 consecutive hours due to issues on our end
Duplicate Payment
Same transaction charged more than once due to a payment gateway error
Failed Activation
Payment was processed successfully but your account was not activated or upgraded
4. How to Request a Refund
Email support@techmandalae.com with the following information:
- Your account email address
- Transaction ID from Razorpay (found in your payment confirmation email)
- Reason for refund request
- Screenshot of the issue (if applicable)
5. Processing Timeline
Review Time
5–7 business days
We review and approve/reject your request
Refund Credit
5–10 business days
Approved refunds credited to original payment method
6. Non-Refundable Items
- Partial months of service already used
- Annual plans after the 7-day cooling-off period
- Accounts suspended for Terms of Service violations
- Unused AI generation credits from cancelled plans