Refund & Cancellation Policy

• Once a plan or top-up is activated, or any payment has succeeded, it is not refundable.
• If you are charged twice for the same thing, the duplicate is refunded in full.
• If a payment succeeds but we fail to activate your plan or top-up, we will activate it or refund you in full.
• You can cancel autopay at any time. It takes effect at the end of the period you have paid for.
• Top-ups cannot be refunded once used or after the month ends.
• Your statutory rights are not affected.

A plan is bought either as a one-time payment, where access lasts for the period paid for and nothing renews, or as autopay, where the same amount is charged automatically each period until you cancel. We do not refund a plan after it has been activated or after any payment for it has succeeded, including when you stop using it, close your account or cancel part-way through a period.

• You can cancel autopay at any time from your profile, without contacting anyone.
• Cancellation takes effect at the end of the period you have already paid for. You keep full access until then and are not charged again.
• There is no refund for the current period.

• Duplicate payment: if you are charged more than once for the same plan or top-up, we refund the duplicate in full.
• Payment succeeded but nothing was activated: write to us with the details below. We will activate your plan or top-up, or refund the full amount if we cannot.

Extra practice papers and board mock tests bought as a top-up expire at the end of the calendar month, counted in Indian Standard Time. A top-up cannot be refunded once any part of it has been used, or after the month has ended.

When we approve a refund it goes back to the original payment method. It reaches you in the time Razorpay and your bank take to process it; we do not control that time.

Tech Mandalae is not registered for GST at present, so no GST is charged on any price. If this changes, prices will be updated and you will be told in advance.

Nothing in this policy limits any right you have under law, including under the Consumer Protection Act, 2019.

Email support@techmandalae.com or call +91 9520666861. Please include:

• the email address or login ID of your account,
• the plan or top-up and the date of payment,
• the Razorpay payment ID from your receipt, if you have it,
• what went wrong.

If you are not satisfied with our answer, use the Contact & Grievance page to raise a grievance.

Tech Mandalae (proprietorship), Phase-2, Akashdeep Enclave, Roorkee, Uttarakhand, 247667, India.